Our clients are entitled to be greeted with a smile, treated with friendliness, respect and courtesy in a professional manner by all our employees and trade partners.
Our clients have the right to be served by employees who are people-oriented, knowledgeable, and competent with a passion for providing quality service.
Our clients are entitled to prompt attention, service and responsiveness, whether in person, by phone, email, or text.
Our clients have the right to be kept fully apprised, with complete and accurate information, about the progress and issues regarding their projects.
Our clients are entitled to provide us with feedback. We respect and appreciate their thoughts, concerns, suggestions and opinions.
Our clients have the right to expect a collaborative relationship with us, based on working out and finding solutions that are mutually advantageous and fair.
Our clients are entitled to accountability. We will take responsibility for our actions. If we cannot completely fulfill your request, we will explain why and provide any alternatives. If a mistake was made, we will acknowledge the error and take steps to correct it.
Our clients have the right to expect results in a timely fashion.
Our clients will cooperate with us by providing decisions and choices in a timely manner to keep their project on track.
Our clients will actively participate in their project, meeting with us, as needed, to make sure the project is moving forward, maintaining clear lines of communication.
Our clients will treat our employees and trade partners with courtesy and respect.